DEEPENING CLIENT RELATIONSHIPS

Deep sustainable relationships that endure the dramatic changes of our global economy should be the goal of every leader, manager, and advisor.

Alan delivers powerful insights and practical messages about how to achieve a competitive edge by advancing client relationships, rethinking referrals and attracting new clients. Audiences leave with ideas and tools that can immediately be put to work.

In this presentation, Alan reveals the essential building blocks needed to deepen client relationships and why they matter:

  1. Dimensions of Trust
  2. Planned Interactions: Context, Text & Subtext
  3. Listen to Learn vs. Listen to Respond
  4. Angle-based Listening vs. Angle-less Listening
  5. Future Pull

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